24×7 Help Desk Support
Selling your product or service is only the beginning. It is only after you deliver your products that the real work begins. You must then build lasting relationships with your customers. We can help make your business stronger than ever by providing technical support that is unwavering and able to answer all of your queries. We work closely with your internal team. Our IT help desk services are our specialty. As an IT company with a worldwide reputation, you can trust the technical skills of our team. Our services are also unique because we offer customized managed IT solutions that fit your business’s needs.
Diversified Solutions
Our years of experience and knowledge in IT services and solutions as a managed service provider have been invaluable. We provide remote support to you and your end users to help you stay proactive.
We offer services in multiple industries, including healthcare, education, finance, telecommunications and many more. We offer comprehensive, affordable and all-inclusive IT help desk services. We offer the flexibility and extended support you need to handle your users’ queries and solve their problems at any time. We develop strategies and plans to solve your core technical issues. Our team has the diverse skills to offer in-depth technical support. Our experts have the necessary skills to provide support in areas such as Office 365 and mobile devices, virtualization, VDI compliance requirements, security recovery, security, and other areas. You may require a resource if you have certifications in more than 70 different disciplines.
Technical Support Available 24/7
Our IT help desk services are compliant with ITIL and use advanced IT management toolset. Our record is unmatched in answering help desk calls in under 40 seconds. This will enhance your user experience. Remote Helpdesk service provided by highly qualified engineers. Our staff includes Tier1, Tier 2, Tier 3 and Tier 4 IT engineers who are skilled in complex technology issues and how to solve them. They are highly efficient and proficient in process and system knowledge, which allows them to solve queries faster, resulting in less downtime for users and improved user experience.
The Orego Solutions Help Desk has a team of dedicated, friendly technicians who are always available to help with any questions or solve any problems.
Sometimes Network problems just can’t wait…
Our 24×7 Toll Free Help Desk is included as a core component of all Managed DMCC network support packages. It is staffed by certified network engineers who are available to assist users within minutes.
With our Silent or shared remote session and secure (no requirement for open inbound ports or firewalls changes) support technology, your users benefit from instant “what-you-see-is-what-we-see” on-screen assistance so our Help Desk engineers can troubleshoot your PC desktop problems as if they were standing right there beside you. It is necessary to connect to the Internet.
Flexible and affordable
Remote technical support can be provided to your users via our Complimentary Help Desk Incidents. Complimentary Help Desk Support Incidents allow you to solve technical issues on a per issue basis. This allows you to save time and money by using your support hours to help with projects or preventative maintenance.
Unique Alternative — A Complete Outsourced Help Desk Solutions
We offer outsourced Help Desk services for clients who require a full-service technical resource center. This is in addition to being a core component of all our DMCC Network Support packages.
Outsourced Help Desk solutions enable your company to have the best qualified technical staff without the need to worry about recruitment, training, and implementation. We provide support infrastructure that includes:
-
- In-house, qualified staff
- Remote Control technology allows for online live support
- One point of contact
- Multi-technology support
- Complete trouble ticket tracking and reporting
- End users can access web-based status and incident reporting tools.
We have the expertise, knowledge and experience to offer a complete help desk solution to your enterprise. This allows you to concentrate on running your business while we take care of your IT.
You can prevent downtime from affecting your business‘ operational efficiency.
Global Tech Solutions is your one stop shop for all your IT support needs. A well-functioning IT system is crucial to every business’ success. If your IT doesn’t work as it should, this can cause a lot of problems for your employees and eventually hinder your business’ ability create revenue and complete projects.
Our skilled technicians are knowledgeable and can help you get your IT running smoothly if you want your business to succeed. Our comprehensive help desk service is why we do this. Call one of our certified technicians if your IT is down. We will assist your staff with their most frustrating IT problems.
Real-Time Expertise Just a Phone Call Away
OUR TECHNICIANS HAVE A PASSION FOR INDUSTRY-LEADING TECHNOLOGY
Businesses have started to use the most advanced technology to solve their most pressing operational issues. They also demand that their IT staff be available to resolve any problems that may arise to avoid costly downtime that could impact the company’s profitability. You can provide technical support to your customers 24/7/365, regardless of whether they are in-house technicians or trusted technicians from Global Tech Solutions.
REMOTE SUPPORT – MITIGATE RISK
SOLVING IT PROBLEMS DO NOT HAVE TO IMPACT ON YOUR EMPLOYEES.
Technology failures can lead to a loss of productivity and a decrease in employee morale. Employees have an easy way to reach the IT support they need with our Help Desk that is available 24/7/365.
Our technicians can access your system remotely by calling our help desk. Our ITIL-certified technicians can help your company keep its core technology running smoothly.
The following features are available in our help desk solution:
-
- Support available 24/7/365 from friendly, knowledgeable technicians
- Rapid and reliable call resolution
- Remote support and access
- Access to tiered support
- HIPAA and SSAE16 SOC2 compliant
- Indexed logs are critical for IT services
- ITIL-certified technicians are familiar with best practices in ITIL.
- Support for Microsoft, Apple and Linux
