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Intelligent Automation Services; Interview with Jukka Virkkunen, Co-Founder at Digital Workforce

Digital Workforce, a supplier of intelligent automation services, was just recognised a leader in the newest Forrester WaveTM: Midsize RPA Services, following a thorough examination of the 12 most prominent service providers in this section of the market. In this interview with TechBullion, Partner and Co-Founder Jukka Virkkunen provides additional information about Digital Workforce.

Please provide us with your name and a brief description of yourself.

My name is Jukka Virkkunen, and I currently reside in the heart of Helsinki’s business district. I have over 30 years of experience in the information technology and technology fields.

The majority of that experience was gained while working for companies such as Fujitsu, Capgemini, and Basware in their sales and marketing management teams.

However, a few years ago, I made the decision to leave the information technology field and become a Partner in an international strategic consulting firm. However, my interest in robotic process automation (RPA) drew me back into the area of information technology.

RPA is a technology that is unlike anything else on the market. This technology, unlike any other software or computing advancement in the past twenty years, has the potential to redefine and have a beneficial impact on human productivity and behaviour.

Arguably. RPA will play a pivotal part in the technological revolution – and will have a significant impact on how we conduct our daily business.

I founded Digital Workforce with my two co-founders in 2015 because I believe that robotic process automation (RPA) will open up a plethora of new opportunities for businesses – automating process and time-intensive tasks and allowing employees to focus on more strategic, creative, and valuable projects instead of mundane tasks.

What exactly is the Digital Workforce?

Digital Workforce enables large organisations to speed their digital transition by utilising artificial intelligence. Our objective has been to support organisations as they automate knowledge work routines and empower individuals to embark on more meaningful impact projects and responsibilities since the founding of the company.

Today, we are one of the world’s leading pure-play hyper-automation companies, with revenues exceeding $1 billion. We have also developed a one-of-a-kind cloud-based hyper-automation solution that is powered by leading RPA and artificial intelligence technologies.

In addition, tell us more about the unique services and solutions you provide at Digital Workforce, including who your customers are.

Starting from the beginning, we looked for ways to position ourselves as the most revolutionary automation service and cloud firm available.

For example, our automation services are highly productized and scalable on a worldwide scale.

Furthermore, our Service Management System has been certified in accordance with the ISO/IEC 20000:1-2018 standard and is the only hyper-automation product available anywhere in the world.

Additionally, our new product, Roboshore, is a game-changing solution in the robotic process automation (RPA) arena. It is a turnkey service that enables large organisations to implement robotic process automation (RPA) rapidly and effectively.

Aside from that, it’s a real multi-vendor cloud solution that connects with prominent technology firms such as UiPath and Blue Prism, as well as Automation Anywhere and Microsoft Power Automation.

The service comprises process maintenance, licences, new versions, backups, and other services, all of which are paid for on a pay-as-you-go basis, with different rates for each process based on the SLA priority level.

Final point: we are collaborating with some of the most prominent Nordic organisations and international corporations, including Nasdaq.

What exactly are digital employees, and could you tell us more about this new generation of workers and what distinguishes them from the rest?

It is a Robotic Process Automation (RPA) solution that emulates human execution of repetitive tasks on existing applications such as enterprise resource planning (ERP) systems. The Digital Worker interacts with the presentation layer of an application in the same way that a human would interact with it. Furthermore, Digital Worker can communicate with any application without the need for system modifications or integration. Consequently, in practise, Digital Worker can perform activities and behaviours that are similar to those performed by humans. Digital Workers, on the other hand, can complete tasks five to ten times faster than a human being without the risk of making a mistake.

Digital Workers are growing more clever and are embracing a variety of artificial intelligence technology. Digital Workers are now capable of completing lengthy end-to-end processes, even those involving the inclusion of a person in the loop.

In order to manage more complex procedures and to make use of unstructured corporate data in the automated process, technology suppliers are including more advanced artificial intelligence (AI) components into Digital Workers.

In our predictions from years ago, we expected that every working team would have a Digital Worker who would execute routine chores that were both labor- and time-intensive.

This has now become a reality, which is to our credit. This technology has attracted a large number of early users, particularly in the financial services industry.

Could you provide us with a global statistical analysis of this market and its demand, particularly in 2021, to demonstrate that the digital transformation trend is real?

In conjunction with the digital transformation race, the COVID-19 epidemic is boosting the adoption of automation. Lockdowns and remote work have increased the urgency with which every organisation must secure business continuity. We predict that the speed and scale of digital transformation projects will continue to grow tremendously even beyond COVID-19.

Despite the economic challenges brought on by COVID-19, the RPA industry is expected to grow at double-digit rates through the year 2024. In addition, HfS and KPMG have recently undertaken CIO study, and artificial intelligence and robotic process automation (RPA) are two of the most popular investment topics.

In particular, Gartner predicts that worldwide revenue from Robotic Process Automation software would reach over $2 Billion by 2021. According to Digital Workforce’s experience, the software accounts for approximately 10% of the whole market.

Automation is gaining popularity at a rapid pace; however, how long will this sector last and what can we expect in the future?

Robotic Process Automation (RPA) is a technology that has previously been tested and matured. It is also one of the most important technologies in the CIO’s toolbox, as well as a classic system development and integration tool. RPA is a cost-effective and quick technique for establishing interoperability between systems, and it enables users to automate and streamline end-to-end operations across a variety of industries.

“RPA is the fastest growing market in corporate software,” according to Gartner, and “by leveraging RPA, enterprises can quickly accelerate their digital transformation programmes while unlocking the value associated with previous technology investments.”

We’d like to know more about robotic process automation and natural language processing at Digital workforce, and how they function.

In order to assist customers in starting their automation journey and speeding up the process, we have developed a comprehensive solution for them.

Using technology in administrative and corporate procedures is made easier with Digital Workforce, which offers a complete life-cycle journey. Customers’ journey begins with the design phase, during which we assist them in identifying processes, doing ROI calculations, and then defining their automation roadmap. During this phase, we also assist customers in the formation of their Center of Excellence team, the development of their governance model, and the training of their employees to work independently once they have been onboarded.

Following that comes the Building phase, which is largely concerned with automating processes using tried-and-true methodologies and best practises in order to achieve industrial production-quality automation. The second-to-last phase is operation, during which Digital Workforce provides a wide range of cloud computing services. We do, however, provide on-premises settings as well as customer-owned cloud infrastructures. The third step – Maintain and Enhance – is responsible for ensuring that business continuity processes are in production and working efficiently.

From our perspective, robotic process automation is one type of artificial intelligence technology that we employ in well-defined processes where the data is well-organized. Despite advances in technology, the vast bulk of commercial data is still unstructured. Other artificial intelligence technologies, like as natural language processing, computer vision, and machine learning, are required to structure and categorise unstructured commercial data, such as bills, orders, and order confirmations, among other things. Digital Workforce offers a neural network-based artificial intelligence solution called Document as a Service, which is used for structuring and categorising business data.

All of the artificial intelligence technologies are combined in Digital Workforce to deliver end-to-end automation and to raise the automation rate in the administrative and business activities of clients.

Independent research agency recently designated Digital Workforce a leader in midsize RPA services report. What does this signify for the company and how will it benefit from it?

After only five years, we’ve been able to expand into a world-class organisation, and this acknowledgment serves as a testament to our ability to achieve such rapid growth. We have a fantastic staff that is laser-focused on ensuring that our clients are able to fully exploit the power and potential of our Digital Workers and cloud-based technology to their advantage.

Do you have any opportunities for investors and partners at Digital Workforce that are now available?

Digital Workforce has had rapid growth in large markets in the United States, the United Kingdom, and Europe, and we predict that our revenue will quadruple in the next two years.